Frequently Asked Questions

How can I access my individual servers?

You can access individual servers via the same methods used on Dedicated Servers. Remote Desktop Protocol (RDP) for Windows servers and SSH for Linux servers can be used the same way as a dedicated machine.

Do I have full root/administrator access to each machine I'm running?

Yes. All Linux machines have “root” access. All Windows machines have “administrator” access.

Do I have to add new servers manually?

Yes. Currently, you must add all new servers via the GoGrid web interface or by using the GoGrid API. You can only order GoGrid Dedicated Servers using the web portal.

Can I set up a rule to have my GoGrid infrastructure scale with demand?

Not currently. However, this feature is on the product roadmap. Alternatively, you can create an API script that adds new servers on-demand.

Am I charged when my GoGrid Cloud Server is in a stopped state?

The only way to stop being billed for a server is to delete the server; if you do so, your server will be deleted forever and you will be unable to recover any data it contained. Using the GoGrid MyGSI function is another option to save a “golden” image of your server to launch at a later date. See our Wiki for more information.

How do I create a Support case?

Registered GoGrid users can enter a Support case by logging into the GoGrid console. Click on the "Support" link at the top of the screen and select the "Add a Case" button. Choose your issue from the list of available options and click "Save" when you are finished.

How can I access my invoices?

Log in to the Customer Portal. You can get complete invoices by clicking on "My Account" and then on the "Billing" tab.

Why can't I send email from my GoGrid server?

GoGrid has an access-list at the router or email port that prevents outbound SMTP. This configuration is intentional so GoGrid can monitor and effectively combat SPAM (unsolicited email).

To remove this block, you must submit a Support case to GoGrid Support requesting SMTP access. GoGrid Support will reply with a questionnaire that you must fill out and return before you are granted access.

Can I use my own server image?

Yes and no. You’ll need to start with one of our base images or a partner image. You can then use MyGSI to create and configure custom server images. From there, you can deploy servers using your custom server images to your GoGrid cloud. We currently do not support importing images from outside sources.

Can I clone an existing virtual server?

No. Server cloning is not currently available. To set up a server for rapid duplication, it’s best to create a custom virtual server image and save it to your account.

Can I use the Vertical RAM Scaling feature for my GoGrid Dedicated Server?

No. Vertical RAM Scaling is only available for Cloud Servers.

How long does it take to upgrade RAM on my Cloud Server?

It only takes about a minute to upgrade RAM—about the amount of time it takes to reboot a Cloud Server. Occasionally, upgrading can take up to 30 minutes if there’s not enough room on your current GoGrid node. In this rare occasion, we will seamlessly migrate your Cloud Server to a new GoGrid node.

What�s the maximum amount of RAM to which I can upgrade my Cloud Server(s)?

The maximum RAM to which you can upgrade a GoGrid Cloud Server is 24 GB; however, you’re also limited to the maximum amount of RAM recognized by the operating system you’re using.

Why is the system not allowing me to downgrade my Cloud Server?

RAM downgrades are limited to the amount of RAM with which your Cloud Server was originally deployed.

Can I upgrade CPU cores or hard disk space?

No. You can only upgrade and downgrade a Cloud Server’s RAM allotment.

Can I upgrade or downgrade RAM using the API?

Yes. This feature is available through both the GoGrid web portal and the API.

Is Vertical RAM Scaling available in all GoGrid data centers?

Yes. Vertical RAM Scaling is available to Cloud Servers in all GoGrid data centers.

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What operating systems are available for GoGrid Dedicated Servers?

You can find a list of operating systems here.

Can I customize the hardware on my GoGrid Dedicated Server?

No. You cannot customize GoGrid Dedicated Servers; however, there are additional configurations available for Dedicated Servers in our ServePath datacenter that you can use to create a hybrid infrastructure.

Note: ServePath Dedicated Servers can’t be managed through the GoGrid Customer Portal and can’t use GoGrid’s F5 Load Balancers or Cloud Storage. For other solutions that can meet your needs, please contact the GoGrid Sales Department at 1-800-946-4743 (Worldwide: 1-415-869-7444) or your Service Team Account Manager.

Can I use a MyGSI on a GoGrid Dedicated Server?

No. Currently, GoGrid Dedicated Servers don’t support the MyGSI feature; however, a large selection of operating systems and software packages is available, and you can always customize the installation once the server is deployed.

How long does it take to provision a GoGrid Dedicated Server?

It may take up to 2 business days to provision a GoGrid Dedicated Server.

Can I access a GoGrid Dedicated Server via the API?

No. GoGrid Dedicated Servers aren’t available through the API; however, this feature is on our product roadmap and will be available in the future.

How is data transfer billed?

All inbound traffic is free. GoGrid Dedicated Servers are on the same public and private VLAN as your virtual servers, and transfer from the Internet to your Dedicated and Virtual Servers will accrue to your account and be reflected in the transfer section of the billing widget as a single cumulative figure. Transfer within your private VLAN is free. 

Can I edit my Load Balancer Settings?

Yes. You can edit an existing Load Balancer using the API. This is currently the only supported method.

What types of load balancing and persistence options are available?

We give you the option to choose one of two load balancing types: “round robin” or “least connection.” We also provide the following persistence options: “SSL sticky,” “source address,” or “none.”

How can I see a list of IP addresses assigned to me?

You can see all your IP addresses from the GoGrid console. Look under the Network list in the list view, which displays both public and private IP blocks. Individual server IPs are shown when the folders are expanded, along with the subnet mask and gateway.

How much storage can I have?

Virtual Server storage allocations are assigned by server size. See our cloud server specifications

for more details.

Can I add more storage?

Yes. We now offer cloud storage, which is an external, infinitely scalable storage solution for your Cloud Servers and cloud computing infrastructure. Plus, you can add up to 10 GB of cloud storage at no additional cost; storage use in excess of 10 GB is only $0.15/GB per month.

What happens if there is a failure of the physical node?

The GoGrid resource scheduler ensures that your GoGrid servers are spread across as many different physical nodes as possible to minimize the impact of an unlikely hardware failure. GoGrid hardware nodes are enterprise-grade machines with dual-power supplies connected to two different UPS systems and RAID-protected storage volumes. All nodes are proactively monitored by the GoGrid Network Operations Center (NOC).